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Die Meldung geht direkt an das DDM-Team und bringt auf Wunsch die technischen Angaben mit, die wir brauchen, um den Fehler zu finden.",[437,438,440],"h2",{"id":439},"wo-sie-es-finden","Wo Sie es finden",[442,443,444,457],"ul",{},[445,446,447,448,452,453,456],"li",{},"In den ",[449,450,98],"a",{"href":451},"\u002Fde\u002Fapp\u002Fsettings#feature-w%C3%BCnsche-und-fehler",": ",[454,455,113],"strong",{},".",[445,458,459,460,463,464,467,468,470],{},"Unter ",[454,461,462],{},"Meine Meldungen"," – in den Einstellungen und auf dem Smartphone unter ",[454,465,466],{},"Mehr"," – steht ",[454,469,113],{}," ebenfalls.",[437,472,474],{"id":473},"einen-fehler-melden","Einen Fehler melden",[442,476,477,483,492,509,524,538],{},[445,478,479,482],{},[454,480,481],{},"Was ist passiert?"," – in wenigen Worten, etwa „Datenblatt öffnet sich nicht\".",[445,484,485,488,489,456],{},[454,486,487],{},"Wie kam es dazu?"," – was Sie getan haben, was passiert ist und was Sie erwartet hätten. Sie schreiben im selben Editor wie eine ",[449,490,491],{"href":149},"Notiz",[445,493,494,497,498,501,502,505,506,456],{},[454,495,496],{},"Wo im DDM?"," – etwa ",[454,499,500],{},"Dokumente",", ",[454,503,504],{},"Suche"," oder ",[454,507,508],{},"Die App",[445,510,511,514,515,501,518,505,521,456],{},[454,512,513],{},"Wie sehr stört es Sie?"," – ",[454,516,517],{},"Kleinigkeit",[454,519,520],{},"Stört meine Arbeit",[454,522,523],{},"Ich komme nicht weiter",[445,525,526,529,530,533,534,537],{},[454,527,528],{},"Screenshot (optional)"," – ein Bild wählen oder auf dem Computer mit ",[454,531,532],{},"⌘V"," \u002F ",[454,535,536],{},"Strg+V"," einfügen.",[445,539,540,543],{},[454,541,542],{},"Per E-Mail benachrichtigen, wenn das DDM-Team antwortet"," – ist angehakt.",[433,545,546,547,550],{},"Tippen Sie auf ",[454,548,549],{},"Senden",". Sie bekommen eine Bestätigung per E-Mail.",[552,553,554,555,557],"tip",{},"Melden Sie einen Fehler am besten gleich, nachdem er aufgetreten ist – ohne die App neu zu starten. Die technischen Angaben gelten für den Moment, in dem Sie ",[454,556,113],{}," öffnen; ein Neustart löscht, was die App bis dahin gesammelt hat.",[437,559,561],{"id":560},"technische-angaben","Technische Angaben",[433,563,564,567,568,571],{},[454,565,566],{},"Technische Angaben anhängen"," ist angehakt; ",[454,569,570],{},"Anzeigen"," zeigt genau, was mitgeht:",[442,573,574,580,589,599],{},[445,575,576,579],{},[454,577,578],{},"Umgebung"," – welche App – Browser, Desktop-App oder Mobile App – in welcher Version, Gerät und Betriebssystem, Sprache, Zeitzone, Bildschirm- und Fenstergröße, ob Sie online sind, und der Bildschirm, auf dem Sie gerade sind.",[445,581,582,584,585,588],{},[454,583,118],{}," – ob Sie im WLAN sind, wie weit die ",[449,586,587],{"href":164},"Synchronisierung"," ist, wie viele Änderungen noch darauf warten, gesendet zu werden, und die letzten Bildschirme im aktuellen Tab.",[445,590,591,594,595,598],{},[454,592,593],{},"Fehlgeschlagene Aufrufe"," – die letzten Aufrufe an den Server, die nicht geklappt haben, mit einer ",[454,596,597],{},"Anfrage","-Kennung, über die wir sie in unseren Protokollen wiederfinden.",[445,600,601,501,604,607,608,611],{},[454,602,603],{},"Fehler im Browser",[454,605,606],{},"Zuletzt geöffnet"," und ",[454,609,610],{},"Konsole"," – was in der App schiefging, die Bildschirme davor und die letzten Warnungen.",[433,613,614],{},"Nie dabei sind Passwörter, Schlüssel, Inhalte von Dokumenten oder Notizen und E-Mail-Adressen – sie werden schon auf Ihrem Gerät entfernt. Möchten Sie die Angaben nicht mitschicken, entfernen Sie das Häkchen.",[437,616,618],{"id":617},"nach-dem-melden","Nach dem Melden",[433,620,621,622,627,628,631,632,635],{},"Ihre Fehlermeldung steht unter ",[454,623,624],{},[449,625,462],{"href":626},"\u002Fde\u002Fapp\u002Ffeature-requests#meine-meldungen",", mit einem Käfer gekennzeichnet. Sie zeigt, wie es um sie steht – bis ",[454,629,630],{},"Behoben"," –, und im Gespräch können wir nachfragen und Sie antworten. ",[454,633,634],{},"Mitgeschickte technische Angaben"," zeigt noch einmal, was mitging.",[437,637,639],{"id":638},"gut-zu-wissen","Gut zu wissen",[442,641,642,645,648,651],{},[445,643,644],{},"Ohne Verbindung lässt sich nichts senden; die App sagt es Ihnen. Hängt es gerade an der Verbindung, melden Sie den Fehler, sobald Sie wieder online sind – die Angaben bleiben, solange die App offen ist.",[445,646,647],{},"Ihre Meldungen sehen nur Sie und das DDM-Team.",[445,649,650],{},"Bis zu 10 Meldungen am Tag – Fehler und Feature-Wünsche zusammen.",[445,652,653,654,456],{},"Fehlt etwas, statt kaputt zu sein? Dann ist es ein ",[449,655,656],{"href":174},"Feature-Wunsch",{"title":658,"searchDepth":659,"depth":659,"links":660},"",2,[661,662,663,664,665],{"id":439,"depth":659,"text":440},{"id":473,"depth":659,"text":474},{"id":560,"depth":659,"text":561},{"id":617,"depth":659,"text":618},{"id":638,"depth":659,"text":639},"Dem DDM-Team aus der App sagen, was nicht funktioniert – mit den technischen Angaben, die helfen, den Fehler zu finden.","md",null,{},{"icon":116},{"title":113,"description":666},"lre6ST02vpO61G3O2_fEl02D5oI6aikiyu1YQbTyeTg",[674,676],{"title":108,"path":174,"stem":175,"description":675,"icon":111,"children":-1},"Dem DDM-Team aus der App sagen, was Ihnen fehlt – und verfolgen, was daraus wird.",{"title":180,"path":181,"stem":182,"description":677,"icon":183,"children":-1},"DDM als Programm für Windows, macOS und Linux – und Dokumente direkt in Word, Excel & Co. öffnen.",1793617727173]