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Zeigt er die Fehlermeldung, umso besser.",[477,538,539,542],{},[445,540,541],{},"Per E-Mail benachrichtigen, wenn das DDM-Team antwortet"," – ist angehakt.",[433,544,545,546,549],{},"Klicken Sie auf ",[445,547,548],{},"Senden",". Sie erhalten eine Bestätigung per E-Mail.",[551,552,553,554,556],"tip",{},"Melden Sie einen Fehler am besten gleich, nachdem er aufgetreten ist – ohne die Seite neu zu laden. Die technischen Angaben gelten für den Moment, in dem Sie ",[445,555,113],{}," öffnen, und ein Neuladen löscht, was die App bis dahin gesammelt hat.",[437,558,560],{"id":559},"technische-angaben","Technische Angaben",[433,562,563,564,567,568,571,572,575],{},"Damit wir den Fehler schneller finden, schickt die Meldung ",[445,565,566],{},"technische Angaben"," mit – ",[445,569,570],{},"Technische Angaben anhängen"," ist angehakt. ",[445,573,574],{},"Anzeigen"," zeigt genau, was mitgeht:",[474,577,578,584,594,600],{},[477,579,580,583],{},[445,581,582],{},"Umgebung"," – das CMS und seine Version, Browser, Sprache, Zeitzone, Bildschirm- und Fenstergröße, ob Sie online sind, die Seite, auf der Sie gerade sind, und Ihre Organisation und Rolle.",[477,585,586,589,590,593],{},[445,587,588],{},"Fehlgeschlagene Aufrufe"," – die letzten Aufrufe an den Server, die nicht geklappt haben, mit der Antwort des Servers und einer ",[445,591,592],{},"Anfrage","-Kennung. Über sie finden wir den Aufruf in unseren Protokollen wieder – und hängen, wenn es ein Fehler des Servers war, seine Einzelheiten selbst an.",[477,595,596,599],{},[445,597,598],{},"Fehler im Browser"," – die letzten Fehler, die im CMS aufgetreten sind, mit den technischen Einzelheiten dazu.",[477,601,602,605,606,609],{},[445,603,604],{},"Zuletzt geöffnet"," und ",[445,607,608],{},"Konsole"," – die Seiten vor dem Fehler und die letzten Warnungen des CMS.",[433,611,612],{},"Nie dabei sind Passwörter, Schlüssel, Inhalte von Dokumenten oder Notizen und E-Mail-Adressen – sie werden schon in Ihrem Browser entfernt, bevor Sie die Angaben sehen. Die App sammelt sie nur, solange sie offen ist, und schickt sie nur mit einer Fehlermeldung.",[433,614,615,616,618],{},"Möchten Sie die Angaben nicht mitschicken, entfernen Sie das Häkchen bei ",[445,617,570],{},". Die Meldung geht dann ohne sie.",[437,620,622],{"id":621},"nach-dem-melden","Nach dem Melden",[433,624,625,626,631],{},"Ihre Fehlermeldung steht unter ",[445,627,628],{},[469,629,463],{"href":630},"\u002Fde\u002Fcms\u002Ffeature-requests#meine-meldungen",", mit einem Käfer gekennzeichnet – wie Ihre Feature-Wünsche:",[474,633,634,652,659],{},[477,635,636,637,501,640,501,643,501,646,504,649,472],{},"Sie zeigt, wie es um sie steht: ",[445,638,639],{},"Neu",[445,641,642],{},"In Prüfung",[445,644,645],{},"Geplant",[445,647,648],{},"Behoben",[445,650,651],{},"Abgelehnt",[477,653,654,655,658],{},"Im ",[445,656,657],{},"Gespräch"," können wir nachfragen und Sie antworten – auch mit weiteren Screenshots oder Dateien. Tritt der Fehler wieder auf, schreiben Sie es dort.",[477,660,661,664],{},[445,662,663],{},"Mitgeschickte technische Angaben"," zeigt Ihnen noch einmal, was mit der Meldung ging.",[437,666,668],{"id":667},"gut-zu-wissen","Gut zu wissen",[474,670,671,674,677,680],{},[477,672,673],{},"Jeder kann Fehler melden, der zu einer Organisation gehört – Sie brauchen keine besonderen Rechte.",[477,675,676],{},"Ihre Meldungen und das Gespräch dazu sehen nur Sie und das DDM-Team, nicht Ihre Kollegen oder die Verwaltung Ihrer Organisation.",[477,678,679],{},"Bis zu 10 Meldungen am Tag – Fehler und Feature-Wünsche zusammen.",[477,681,682,683,472],{},"Etwas fehlt, statt kaputt zu sein? Dann ist es ein ",[469,684,491],{"href":109},{"title":686,"searchDepth":687,"depth":687,"links":688},"",2,[689,690,691,692],{"id":439,"depth":687,"text":440},{"id":559,"depth":687,"text":560},{"id":621,"depth":687,"text":622},{"id":667,"depth":687,"text":668},"Dem DDM-Team sagen, was nicht funktioniert – mit den technischen Angaben, die helfen, den Fehler zu finden.","md",null,{},{"icon":116},{"title":113,"description":693},"tmDINp38m1KvPEYvC_XSGQGG5Njmdd-zF-gaUBcwqOE",[701,703],{"title":108,"path":109,"stem":110,"description":702,"icon":111,"children":-1},"Dem DDM-Team sagen, was Ihnen fehlt – und unter „Meine Meldungen\" verfolgen, was daraus wird.",{"title":124,"path":125,"stem":126,"description":704,"icon":127,"children":-1},"Die App öffnen, anmelden, installieren – die Startseite, und wo Sie was finden, auf Computer, Tablet und Smartphone.",1793617726550]