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Report it to us. The report goes straight to the DDM team – not to your organisation's administrators – and, if you like, brings the technical details we need to find the bug.",[437,438,440],"h2",{"id":439},"reporting-a-bug","Reporting a bug",[433,442,443,444,448,449,451,452,456,457,460,461,463,464,467,468,472],{},"Click your name at the bottom left and, under ",[445,446,447],"strong",{},"My account",", ",[445,450,113],{}," – or look for it in the command palette (",[453,454],"kbd",{"value":455},"meta"," ",[453,458],{"value":459},"K","). ",[445,462,113],{}," is under ",[445,465,466],{},"My reports",", too. 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You write in the same editor as for a ",[469,490,491],{"href":109},"feature request",[477,493,494,497,498,448,501,503,504,472],{},[445,495,496],{},"Where in DDM?"," – the area, such as ",[445,499,500],{},"Documents",[445,502,73],{}," or ",[445,505,506],{},"Search",[477,508,509,512,513,448,516,503,519,472],{},[445,510,511],{},"How much does it get in your way?"," – ",[445,514,515],{},"Minor",[445,517,518],{},"Gets in the way",[445,520,521],{},"I cannot go on",[477,523,524,527,528,531,532,535],{},[445,525,526],{},"Screenshot (optional)"," – choose a picture or paste one with ",[445,529,530],{},"⌘V"," \u002F ",[445,533,534],{},"Ctrl+V",". If it shows the error message, all the better.",[477,537,538,541],{},[445,539,540],{},"Tell me by e-mail when the DDM team answers"," – ticked.",[433,543,544,545,548],{},"Click ",[445,546,547],{},"Send",". You receive a confirmation by e-mail.",[550,551,552,553,555],"tip",{},"Report a bug best right after it happened – without reloading the page. The technical details are those of the moment you open ",[445,554,113],{},", and reloading clears what the app gathered until then.",[437,557,559],{"id":558},"technical-details","Technical details",[433,561,562,563,566,567,570,571,574],{},"To help us find the bug faster, the report sends ",[445,564,565],{},"technical details"," along – ",[445,568,569],{},"Attach technical details"," is ticked. ",[445,572,573],{},"Show"," shows exactly what goes:",[474,576,577,583,593,599],{},[477,578,579,582],{},[445,580,581],{},"Environment"," – the CMS and its version, browser, language, time zone, screen and window size, whether you are online, the page you are on, and your organisation and role.",[477,584,585,588,589,592],{},[445,586,587],{},"Failed calls"," – the latest calls to the server that did not work, with the server's answer and a ",[445,590,591],{},"request"," id. By it we find the call in our logs – and, if it was the server's own failure, attach its particulars ourselves.",[477,594,595,598],{},[445,596,597],{},"Errors in the browser"," – the latest errors that occurred in the CMS, with their technical particulars.",[477,600,601,604,605,608],{},[445,602,603],{},"Opened lately"," and ",[445,606,607],{},"Console"," – the pages before the bug and the CMS's latest warnings.",[433,610,611],{},"Never included are passwords, keys, the contents of documents or notes, or e-mail addresses – they are removed in your browser before you even see the details. The app gathers them only while it is open, and sends them only with a bug report.",[433,613,614,615,617],{},"If you would rather not send the details, untick ",[445,616,569],{},". The report then goes without them.",[437,619,621],{"id":620},"after-reporting","After reporting",[433,623,624,625,630],{},"Your bug report is under ",[445,626,627],{},[469,628,466],{"href":629},"\u002Fen\u002Fcms\u002Ffeature-requests#my-reports",", marked with a bug – like your feature requests:",[474,632,633,651,658],{},[477,634,635,636,448,639,448,642,448,645,503,648,472],{},"It shows where it has got to: ",[445,637,638],{},"New",[445,640,641],{},"Being reviewed",[445,643,644],{},"Planned",[445,646,647],{},"Fixed",[445,649,650],{},"Declined",[477,652,653,654,657],{},"In the ",[445,655,656],{},"conversation"," we can ask and you can answer – with more screenshots or files, too. If the bug happens again, write it there.",[477,659,660,663],{},[445,661,662],{},"Technical details you sent"," shows you once more what went with the report.",[437,665,667],{"id":666},"good-to-know","Good to know",[474,669,670,673,676,679],{},[477,671,672],{},"Anybody in an organisation can report bugs – you need no special rights.",[477,674,675],{},"Your reports and their conversations are seen only by you and the DDM team, not by your colleagues or your organisation's administrators.",[477,677,678],{},"Up to 10 reports a day – bugs and feature requests together.",[477,680,681,682,472],{},"Something is missing rather than broken? Then it is a ",[469,683,491],{"href":109},{"title":685,"searchDepth":686,"depth":686,"links":687},"",2,[688,689,690,691],{"id":439,"depth":686,"text":440},{"id":558,"depth":686,"text":559},{"id":620,"depth":686,"text":621},{"id":666,"depth":686,"text":667},"Tell the DDM team what does not work – with the technical details that help find the bug.","md",null,{},{"icon":116},{"title":113,"description":692},"pwYyiLvntT26NqsuSF5f9xy4dF_Cq8_nzz3u_1eyebs",[700,702],{"title":108,"path":109,"stem":110,"description":701,"icon":111,"children":-1},"Tell the DDM team what you are missing – and follow what becomes of it under “My reports”.",{"title":124,"path":125,"stem":126,"description":703,"icon":127,"children":-1},"Open the app, sign in, install it – the start page, and where to find what on a computer, tablet and smartphone.",1793617717718]