DDM HelpPlans
Every organisation is on a Plan: Free, Basis, Professional or Enterprise. A new organisation starts on Free. The plan is part of your contract – only the platform operators change it. To change your plan, contact us.
Your plan in the CMS
Administrators see the plan under Settings › Organisation, in the Plan: … card:
- a bar each for Storage, Users, Markets and Note templates – how much is used of how much. A bar turns amber at 80 %,
- Versions kept per document and Largest file per upload,
- the features the plan includes.
Settings your plan does not include are marked in the navigation with the plan that has them, e.g. Professional. Opening one shows Available from the … plan at the top – what the feature does, with See plan & usage and Compare plans. Below it the page is faded and cannot be used: what was set up before a plan change stays visible. The button at the top right, e.g. New workflow, is locked as well.
Limits
| Free | Basis | Professional | Enterprise | |
|---|---|---|---|---|
| Storage | 500 MB | 50 GB | 250 GB | 1 TB |
| Largest file per upload | 100 MB | 500 MB | 1 GB | 1 GB |
| Users | 5 | 25 | 100 | unlimited |
| Markets | 1 | 3 | unlimited | unlimited |
| Versions kept per document | 1 – the current one | 3 | 5 | 5 |
| Note templates | 3 | 25 | unlimited | unlimited |
| Usage statistics reach back | 30 days | 12 months | 25 months | 25 months |
| Audit log reaches back | 30 days | 90 days | 12 months | 25 months |
- Storage counts what you upload: every kept version of a document and the pictures in notes. The previews and thumbnails DDM makes from them – a film's still included – do not count.
- Users counts the members who are not blocked plus the invitations still open. Platform operators do not count.
- Versions kept per document includes the current version. On Free, a new upload replaces the file. No plan keeps more than 5 versions – see Settings › Versioning.
- Enterprise limits can be agreed per contract – more storage, more users, a longer audit log, or no limit at all. The platform operators set them; the Plan card marks such a limit per contract. Versions stay at 5 at most.
Features
| Free | Basis | Professional | Enterprise | |
|---|---|---|---|---|
| Documents, versions, categories, groups and permissions, search | ✓ | ✓ | ✓ | ✓ |
| The app, customer links, notes and note templates, usage statistics | ✓ | ✓ | ✓ | ✓ |
| Calendar connections | – | ✓ | ✓ | ✓ |
| Sign-in by e-mail domain | – | ✓ | ✓ | ✓ |
| Own system e-mails and sender | – | ✓ | ✓ | ✓ |
| Approval workflows | – | one step | any number of steps | any number of steps |
| Retention and automatic deletion | – | – | ✓ | ✓ |
| AI assistant, translations and note writing | – | – | ✓ | ✓ |
| MCP server (AI apps) | – | – | ✓ | ✓ |
| Your own colour and logo | – | – | ✓ | ✓ |
| Watermark with the reader's e-mail address | – | – | ✓ | ✓ |
| Directory sync (LDAP) | – | – | ✓ | ✓ |
| Imports from SharePoint, Google Drive, OneDrive | – | – | ✓ | ✓ |
| Imports via FTP, REST, SOAP | – | – | – | ✓ |
| External API: push and export content | – | – | ✓ | ✓ |
| Single sign-on with your own identity provider | – | – | – | ✓ |
When a limit is reached
Reaching a limit never deletes anything. Only the next addition is refused:
- an upload that no longer fits into the storage, or a file larger than the plan takes,
- an invitation once every user seat is taken,
- a further market or note template.
Make room – delete old files, remove people who have left, withdraw open invitations – or change your plan.
The directory sync does not add people once every seat is taken. Its result then says … not added — every user seat of your plan is taken; everyone else is updated as usual.
Moving to a smaller plan
Everything stays, and stays visible – documents, users, markets, templates, workflows, settings.
- Features the new plan does not include can no longer be changed or run: nightly syncs, retention runs, the AI assistant and connected AI apps stop. You can still switch them off or delete them.
- Above a limit, you add nothing more until you are below it again.
- A document with more versions than the new plan keeps loses the oldest ones at its next upload – not before.